The vision of the company is practiced in creating a novel voice self-service product – Our IVR and other CTI related products and solutions. The product is architected and created with the singular objective of providing a superlative customer experience.

Highly efficient development model produces cost-effective solutions to cater to the needs of existing and emerging IVR markets across the globe.

IVR – Interactive Voice Portal Suite

Our IVR provides a comprehensive suite of products that addresses the Interactive Voice Response Systems needs. It provides:

1. Robust platform to execute voice-self-service applications
2. Comprehensive web-based management utility
3. Entire IVR Infrastructure
4. IVR Application Management
5. Deployment
6. Activation & Deactivation
7. Rapid application development environment
8. Web-based cradle-to-grave reports

Our IVR is a suite of products that addresses the requirements of Interactive Voice Response Systems. Our IVR comprises of 5 components VFServer, VFClient, VFProvisioner, VFReports and VFIDE.
 
The strength of Our IVR lies in effective (or efficient) separation of voice portion and the data portion of the calls. The Our IVR Client handles the voice portion of the calls, while the intelligence of managing the data is packed inside the Server.

The unprecedented Server – Client model enables Our IVR to be highly scalable. The Server can interact with multiple clients driving multiple applications in every client. With its versatility in handling applications, the Server can handle applications from almost any voice vertical. With its efficient algorithms and applications files, it can scale up to 1440 simultaneous calls on a single server.

The Server - Client model of Our IVR gives it the flexibility of making it a Distributed IVR. In this architecture, the Server drives the application logic, while the Client takes care of the telephony side of the call. The communication between the Server and the Client is setup using a secure IP connection. With communication between the two components reduced to the minimum, the cost of communication will be reduced considerably.

Key Features and Functionalities of Our IVR

Our IVR delivers three kinds of solutions
1. Inbound
2. Outbound
3. Conferencing

Inbound
The Our IVR works as front-end solution for handling incoming calls. It is capable of playing the fixed pre-recorded information as well as the combination of fixed and variable information after reading out the information from the database(s). Based on the CLI (Calling Line Identification), DNI (Dialed Number Identification) and the option selected by the caller different sections of the call flow can be activated to provide the information pertaining to different categories.
This basic feature of Our IVR can be used to provide the information regarding the following:

• Welcome / Greetings
• Schemes / Programs
• Rate Plan
• Bill Enquiry              
• Status of Complaints / Enquiries

Outbound
The state-of-the-art out-dialer solution consists of 3 components viz.

1. Data Acquisition Component
Collects Data from the customer database and populates the local database with the numbers to out-dial.

2. Smart Out-dialer
Processes the out-dial list makes the call and announces the customized message With configurable retry mechanism, the number is retried at constant intervals to maximize the success rate of the outcalls.

3. Reports
Complete report on the success and failure rates and details of failures with every number is reported back to the customer to enable manual out-dial process.
The data acquisition, outbound services start and end times are configurable to enable complete automation. The system is capable to acknowledge the state of the called number i.e. busy or no answer and in such cases it will maintain its queue for re-dialing. Also the number of retries in such cases and the retry gap is configurable.

The unique application-profiling feature provided by Our IVR will enable customers to launch newer applications with predefined types viz.

1. Permanent – Once the application is configured then it will work continuously without a requirement of manual intervention. Thought out for Payment reminder scheme.
2. One-time – Ideal for promotional offers
3. Seasonal – Well suited for Greetings good occasions. The customers choose this option to greet their high profile clients

Conferencing
The conferencing feature of Our IVR is capable of hosting up to 64 callers simultaneously.
And the conference can be supervised and controlled by Administrators. This component is under development for a US customer

REPORTS
Our IVR’s rich Schema enables cradle-to-grave Reports. Custom Reports catering to the needs of customer can be easily developed.
The following standard reports can be generated related to the operation of the system:

• Monthly / Daily / Hourly Report
• Successful / Unsuccessful Call
• Portwise Total Call Handling / Status
• Total Call Report

EASY MAINTENANCE & ADMINISTRATION

Robust Monitoring
The Our IVR has a very powerful and versatile watchdog feature, which maintains the smooth functioning of the system. If at any time the system behaves inconsistently it takes preventive measures. Depending upon the severity of the problem either it will send a message to the administrator (out – dialing) with/without visual warning or will re-start the problematic process or will re-start the system. All the above options are configurable by the administrator.

Remote Diagnostic and Administration
Remote diagnostic utility provides remote administration of IVR. This utility periodically interacts with IVR server thus ensuring higher efficiency and robustness of the system from a remote place.

INTEGRATED DEVELOPMENT ENVIRONMENT
Our IVR Pick & Place Integrated Development Environment is available to enable the customers to maintain and develop new applications. It is beneficial to the application developers due to its Ergonomic Design. The Our IVR IDE is a simple and errors free interface to develop new applications to be hosted using the Our IVR. This IDE makes application generation quick and efficient. The application development time gets reduced considerably.

TECHNICAL STRENGTHS
Our IVR comes with world-class standards such as

• High Scalability – Our IVR in a single Personal Computer (PC) can handle wide range of simultaneous calls. Our IVR can handle as low as 4 simultaneous calls and as high as 240 calls in a single Client PC. The supported simultaneous calls are 4, 8, 12, 30, 60, 90, 120, 150, 180, 210, 240
• Extreme Reliability – Our IVR is architected to be reliable to meet and exceed the excruciating demands of the market. The solution “once goes live will remain live”.
• Sustainability – The exhaustive logging mechanism will provide crucial data for overcoming any inconvenience. And the support team of VoiceTech Solutions will ensure that the inconvenience is corrected in a timely fashion.
• Fully Robust – The efficient nature of the architecture will outperform the
• competing products.
• COTS (Commercials-Off-The-Shelf) hardware – Our IVR will work with the customers’ choice of the hardware. Currently, Our IVR is compliant with -
• Natural Micro Systems(NMS) / Intel Dialogic / DonJin
• Multiple applications – A single installation of Our IVR will enable the
• customer to develop multiple applications.
• Multiple Languages – Our IVR supports multiple languages as per the customers’ choice.

TECHNICAL DATA

• System Requirements
• Processor Pentium M processor 770 (2.13 GHz, 2 MB L2 Cache) or better
• Memory 256 MB of DDR2 533 MHz SDRAM or better
• Hard Disk 80 GB capacity internal hard drive or better
• Operating System – Windows 2000 Server with latest Service Packs
• Voice Processing Boards
• Our IVR is compliant with any of these off-the-shelf available Voice Processing Cards:
• NMS
• Intel Dialogic
• DonJin
• Interface to PBX
• Our IVR can be integrated with virtually any PABX, MSC and Key Telephone systems.
• Database Connectivity
• Our IVR supports all the ODBC / Non ODBC compliant databases.
• Protocols Supported

Our IVR supports Analog and Digital trunks – using Analog and Digital voice processing interfaces.
Professional Services Offered by us  :

• Consultancy
• Custom Projects
• System Integration
• Customization
• Training